Frequently Asked Questions

SaraStones serves international customers. Available destinations and shipping options can depend on the delivery address and the products in your cart. Enter your address at checkout to see the options available for your order.

Our current estimated delivery times are:

• USA and Canada: 5–9 working days
• Europe: 5–9 working days
• Middle East: 10–15 working days
• Australia and New Zealand: 7–10 working days

These are estimates, not guaranteed arrival dates. Please use the delivery information shown for your specific order if it differs.

Orders are generally prepared for dispatch within 1–2 working days after payment is confirmed. Processing may take longer if an order requires additional verification or during public holidays and busy periods.

Yes. Working-day estimates exclude weekends and may be affected by public holidays, customs procedures, and local carrier schedules.

Shipping availability and charges depend on the destination and order. Please check the shipping information shown at checkout before completing your purchase.

If tracking is available for your shipment, tracking details will be provided after dispatch. Updates can take some time to appear while the carrier receives and scans the parcel.

Customs inspections, carrier backlogs, weather, public holidays, and local delivery conditions can cause delays. If the tracking information has not changed for an extended period, contact customer support with your order number and tracking details.

International orders may be subject to customs duties, import taxes, VAT, or carrier handling fees imposed by the destination country. Unless checkout or your order confirmation explicitly states otherwise, these charges are generally the customer’s responsibility. Rules vary by country, so check with your local customs authority if you need an estimate.

Contact us as soon as possible if your address needs correcting. Changes may not be possible once an order has been processed or handed to the carrier.

Check with household members, neighbors, reception, or your local delivery carrier first. If the parcel is still missing, contact customer support and include your order number and tracking information so the situation can be reviewed.

Please contact customer support as soon as the tracking shows a return. The available next steps depend on the reason for return, the carrier’s information, and the circumstances of your order.

No. Our range includes different kinds of materials, which may include natural gemstones, lab-created or synthetic stones, imitation stones, glass, and other decorative materials. Each product listing should be checked individually: the title, description, and specifications explain the material for that item.

Read the product title, description, and specifications before purchasing. We aim to identify materials clearly so you can select the product that suits your project. If the listing does not answer your question, contact us with the product link before ordering.

A lab-created or synthetic gemstone is manufactured to have the same or a similar composition and structure as its corresponding gemstone. An imitation is made to resemble another material but may have a different composition. Always refer to the material stated on the specific product listing.

Product photos are intended to represent the listed item, but some listings may show representative examples rather than the exact individual piece. Natural stones can vary in color, pattern, inclusions, and shape. Please check the listing details and images together before ordering.

Yes. Natural variation, lighting, photography, and individual screen settings can affect how colors appear. We recommend reviewing all product images and descriptions when choosing a color or finish.

Check the measurements in the product specifications, including bead diameter, length, hole size, and strand length where provided. If a particular measurement is essential to your design, please ask us to clarify it before ordering.

Pack size and quantity vary by product. The listing should state whether the item is sold individually, as a set, by weight, or in a strand, along with any available measurements. Please check these details before adding the item to your cart.

Refer to the product title, description, attributes, and specifications for details about stone type, base material, metal, finish, shape, and size. If an important detail is not stated, contact customer support before purchasing.

Care requirements depend on the stone, treatment, metal, and finish. As a general precaution, avoid harsh chemicals and abrasive cleaners, keep pieces away from prolonged moisture unless they are designed for it, and store items separately to reduce scratching. Follow any product-specific care instructions.

Available payment methods are displayed during checkout and may vary by location. Please select from the payment options shown when placing your order.

Place orders through the official SaraStones website and use the payment methods presented at checkout. Never share your password or full payment credentials in a customer-support message.

The displayed currency may depend on the currency selected on the store and the checkout/payment provider. Your bank or payment provider may convert the payment into your account’s billing currency.

Your bank or payment provider may use its own exchange rate or charge an international transaction or conversion fee. Contact your provider for an explanation of its final charge.

Contact customer support as quickly as possible and include your order number. A change or cancellation may not be possible after processing or dispatch has begun. Please wait for confirmation before assuming the order has been changed.

Contact customer support for an update and the options available for the affected item. Any replacement or refund arrangement should be confirmed with you before proceeding.

Return eligibility, time limits, and conditions are governed by the current SaraStones return policy and any applicable consumer-protection laws. Please review the published policy or contact customer support before sending an item back.

Contact customer support promptly with your order number, a description of the problem, and clear photos of the item and packaging. Keep the item and packaging until you receive instructions on the next steps.

Contact customer support with your order number and the reason for your request. The team will review the details against the applicable policy and explain the next steps.

Timing depends on the review and approval process, the original payment method, and your bank or payment provider. Once a refund is processed, your provider may need additional time to show it in your account.

Please compare the item with the stated material, measurements, and specifications. If you believe it materially differs from the listing, contact customer support with your order number and photos so the issue can be reviewed.

Our collection includes a range of beads, gemstone materials, jewelry components, crystals, and related supplies. Check each product listing for its material, dimensions, quantity, finish, and intended use.

Wholesale availability, minimum order quantities, and pricing depend on the applicable wholesale terms and products. Contact customer support to discuss your business requirements and confirm the current conditions before ordering.

You can browse the store for materials and components for your projects. Review the specifications and quantities of each item to ensure they suit your design and production needs.

Follow the checkout options shown on the website. If guest checkout is offered, you can use it without creating an account; otherwise, follow the account instructions provided during checkout.

Use the customer-support contact options published on the SaraStones website. Include the product link or order number and a clear description of your question so the team can assist you more efficiently.